Multi User Email Client

18 Route 6A, Sandwich, MA 02563 USA

70 Bridle Close, Paignton, Devon, TQ4 7ST UK

MailCOPA Multi User Email Client FAQ (Frequently Asked Questions)

The MailCOPA email client has been thoroughly tested. However, it is possible there are some issues yet to come to light.

Also, problems may arise which have fairly straightforward solutions. We are keen to get you back to work with the MailCOPA email client as soon as possible.

Here are some of the most Frequently Asked Questions (FAQ) which include some common problems along with their simple fixes.  There are also some answers to some non-support issues about how to use and configure the MailCOPA email client.

General Questions

Installation Instructions for Windows

Uninstall Instructions for Windows?

Will MailCOPA run on Windows 7/8?

I don't want to lose any messages due to the Spam filtering going wrong

How do I tell the MailCOPA email client to leave my messages on the server so I can also collect them elsewhere?

The MailCOPA email client always puts my cursor at the bottom when I am replying to a message and always puts my signature below the quoted text.  How can I put the cursor at the top?

How do I collect mail from more than one POP3 mailbox?

MailCOPA only collects mail from the email address I configured when I installed MailCOPA.  How do I get it to collect from more accounts?

I have lots of email addresses.  What's the best way for me to configure the MailCOPA email program to work with these addresses?

Can MailCOPA send and receive email through Gmail?

Can MailCOPA send and receive email from my Yahoo! Mail Plus Account?

Does MailCOPA support IMAP accounts?

MailCOPA won't set itself as the default email client on Windows Vista/Windows 7

I don't understand your licensing. Which one do I need and what will it cost me?

I'm having problems collecting my mail, or I'm having problems sending mail

Execution Issues

A message fails to display properly, or at all.

"Good" messages are going into the Spam folder.

My inbox shows -1/5 or 4/6 but there are only 2 messages in there.

My toolbar icons have disappeared!

I received an email that had an attachment. The file was a .eml file, but either I couldn't open it, or it opened in Notepad, or some other application, or MailCOPA tried to compose new mail with it as an attachment.

I have my message list sorted by date order, but the messages are not in date order.

Upgrading MailCOPA & Upgrading to MailCOPA

How do I avoid loosing my email while evaluating the MailCOPA email client?

How do I import my messages from my previous email program?.

How do I upgrade from V6.01 to V6.02?

How do I upgrade from V6.02 to V7.01?

How do I upgrade from V7.01 to V8.01?

How do I upgrade from V8.01 to V8.02?

How do I upgrade from V8.02 to V9.01?

How do I upgrade from V9.01 to V10.01?

How do I upgrade from V10.01 to V11.01?

How do I upgrade from V11.01 to V12.01?

How do I upgrade from V12.01 to V13.01?

How do I upgrade from V13.01 to V14.01?

How do I upgrade from V14.01 to V15.01?

How do I upgrade from a version older than V6.01?

Can I skip versions when I upgrade?  ie I have V6.01 now, can I go straight to V10.01?

Multi-Machine Email Data Sharing Questions

From the help it sounds like actions on one machine in the network, such as messages being marked seen, should immediately occur on other machines in my network when logged in as the same user.  This is not happening.

No matter how hard I try I can't get MailCOPA to work as a multi-machine install

My client machine seems slow, and/or sometimes it fails to connect to the server 

Database Questions

Where is the data held, and what do all of the files do?

I need to move the MailCOPA data to another location.

I need to move the MailCOPA data to another machine.

How do I back up my data?

Can I store the MailCOPA database on my NAS (Network Attached Storage) Device?